Makeup Policy Class rates are based on (4) classes in a month.

Students absent due to illness may attend up to one makeup per month. We offer scheduled 1-hour group makeup sessions periodically during weekends throughout the year. (45 minutes for preschool). Makeups must be scheduled in advance, using our website makeup calendar. TKD, 12 & UP, Advanced, Team, & Adults makeups will be handled separately by emailing the front desk.

Cancellation Policy  If you wish to drop your membership please let our office know in advance through email before tuition is charged (the last day of each month). There is no cancellation fee.

Holiday Closures 🇺🇸 June 30th - July 4th | July 4th Week

• This week is pre-built into our 12-week summer schedule and requires no make-ups.

Classes canceled due to emergencies will be rescheduled as needed.

Refund Policy No credit card or bank account refunds. All refunds are provided through account balance credit to be used for future classes, and open gyms.

Class Deposit When you first sign up for any class, you will be charged a one-time non-refundable fee of $25 per roster spot. This isn't merely a fee - it directly contributes to your first month's tuition for that class.

How It Works

1. Upon sign-up, you'll charged a non-refundable fee of $25 per class. This acts as an upfront commitment and goes straight toward the first month's tuition for that particular class.

2. When your first month's tuition is due, you won't pay the full amount for each class. Instead, you'll only need to cover the remaining balance. For instance, if your first month's tuition for a class is $75, you'll only owe $50 for that class since you already contributed $25 at sign-up.

Please note: This sign-up fee is different from our yearly $30 membership fee, which is a separate cost. We've implemented this policy to limit last-minute roster changes.

Class Sizes To maintain appropriate class sizes, we have established a minimum and maximum number of roster spots. As needed classes may be modified, combined, or removed. Waitlists will be used to determine which classes may need to be added to our schedule if necessary.

Payment Processing Update between May and June, Urban Playground will be transitioning from C&H Financial to Jackrabbit Pay as our third-party payment processor. This change is part of our ongoing commitment to improving security, efficiency, and reliability in handling your transactions. For privacy and security reasons, all members will need to log into their payment portal and re-enter their default card on file once the transition is complete. To ensure your information remains protected your payment details will not transfer in the transition. In May, after transition, we will send a reminder to update your form of payment. Update at that time will be required.

In an effort to cover the costs of credit card processing fees, we will charge 2.89% to every transaction paid with a Visa, Mastercard, or Discover credit card. This does not apply to debit cards or other forms of payment.